Refund Policy

Effective Date: 21-07-2023

Thank you for shopping at Payzenpro Services Private Limited. We value your business and want to ensure your satisfaction with our products and services. Please read this refund policy carefully before making a purchase.

1. Eligibility for Refund

1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team at query@techoansh.com within 7 days of receiving the item. We will provide instructions on returning the product and will offer a full refund or replacement upon verification of the issue.

1.2 Incorrect Product Shipment: In the rare event that you receive the wrong product, please notify us immediately at query@techoansh.com. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item. A full refund or replacement will be issued upon verification.

2. Return Process

2.1 Contact Us: To initiate a refund or exchange, please contact our customer support team at info@payzenpro.com with your order number and details of the issue.

2.2 Return Authorization: Our customer support team will provide you with a return authorization and instructions for returning the product. Please do not return any items without receiving authorization.

2.3 Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (damaged, defective, or incorrect item). We recommend using a trackable shipping method for returns.

3. Refund Processing

3.1 Refund Timeline: Refunds will be processed within 7 days of receiving the returned item. The actual time it takes for the refund to be reflected in your account may vary based on your financial institution.

3.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Gift cards
• Downloadable software or digital products
• Customized or personalized items

5. Changes to the Refund Policy

We reserve the right to update this refund policy at any time. Any changes will be effective immediately upon posting. It is your responsibility to review this refund policy periodically for changes.

6. Contact Information

If you have any questions or concerns about this refund policy, please contact us at info@payzenpro.com.

Remember to customize the placeholders such as “21-07-2023” and “Payzenpro Services Private Limited” with the relevant information for your ecommerce website. Clearly communicate your policies to customers, and consider seeking legal advice to ensure that your refund policy complies with all applicable laws and regulations.